Frequently Asked Questions
How to clean clay flowers ?
1. Brush off dust: For routine cleaning, use a soft, clean, and dry makeup brush to gently dust the flower's petals and leaves.2. Use a cool-air dryer: For dust in crevices, use a hairdryer on the lowest speed setting with cool or lukewarm air.3. Avoid water and heat: Do not use water or any cleaning solutions on clay flowers, Hot air can also distort their shape, so always use the cool setting on a hairdryer.4. Handle gently: Be very gentle when dusting to avoid damaging the delicate materials of the flower.Important considerations
5. Avoid of sunlight: While it's fine for clay flowers to be near a window, direct, all-day sun can heat them and cause their shapes to distort.
One of the petals/leaves came off. What should I do?
You can use super glue to join the clay back together. You can also soften the clay for reshaping by warming it up with a hair drier.
Do you have a store?
No, we do online store only. We display and sell our clay flowers at the Melbourne International Flower & Garden once a year.
Can I pay my order by direct deposit?
If you would like to make your payment by direct deposit, please email your order to us, and we will send you an email for the payment request.
Do you export internationally?
Yes, we post all around the world.
Can I pickup my order?
Pick-ups can only be arranged around inner Melbourne and the CBD(shipping cost will be refunded at pickup)
When will my order arrive?You can check the status of your order by using the tracking number provided in your order confirmation email. If not received please email us.
Delivery times will vary depending on your locationAustralia wide (including capital cities, suburbs and most regional areas): 4-7 business days. Regional Western Australia, Queensland and Northern Territory: 7-10 business days. How can I track my order? you can track your order on https:https:https://auspost.com.au/ with your tracking number that we send you. Do I need an account to shop at Pattyclayflowers? No need to register or create an account What payment methods do you accept?We will happily accept the following as payment methods:*Paypal*Direct Debit*Visa* Mastercard *Afterpay* We do not accept cheques. If Incorrect or Missing ItemIf you have received an incorrect item or your whole order has not been delivered, please advise us immediately by email or phone on 03 93524548..
Your clay at the workshop is much softer and malleable than when I've kneaded it at home- what is the secret to keeping it soft? The clay in the workshop is softer because I add more water to it so it doesn’t quickly dry and allows more time for the student to work.
How I can reproduce the same green colour for the orchid stems and leaves? I have used oil colour for it but is there a better choice?I would usually use Winton 37 mixed with Winton 33, but if you need it darker, mix it with Georgian 135. Make sure you mix it bit by bit and leave a tiny bit to dry over night to find out your result, and if your not, mix in more colour.
Delivery times will vary depending on your locationAustralia wide (including capital cities, suburbs and most regional areas): 4-7 business days. Regional Western Australia, Queensland and Northern Territory: 7-10 business days. How can I track my order? you can track your order on https:https:https://auspost.com.au/ with your tracking number that we send you. Do I need an account to shop at Pattyclayflowers? No need to register or create an account What payment methods do you accept?We will happily accept the following as payment methods:*Paypal*Direct Debit*Visa* Mastercard *Afterpay* We do not accept cheques. If Incorrect or Missing ItemIf you have received an incorrect item or your whole order has not been delivered, please advise us immediately by email or phone on 03 93524548..
Your clay at the workshop is much softer and malleable than when I've kneaded it at home- what is the secret to keeping it soft? The clay in the workshop is softer because I add more water to it so it doesn’t quickly dry and allows more time for the student to work.
How I can reproduce the same green colour for the orchid stems and leaves? I have used oil colour for it but is there a better choice?I would usually use Winton 37 mixed with Winton 33, but if you need it darker, mix it with Georgian 135. Make sure you mix it bit by bit and leave a tiny bit to dry over night to find out your result, and if your not, mix in more colour.